The following terms and conditions apply when purchasing a Diffuser & Cosine Corrector from us.
These terms and conditions govern the purchase of a Diffuser & Cosine Corrector ("Product") from Lightray Innovation GmbH ("Seller",
"we", "us", or "our").
By placing an order and completing the purchase, you ("Customer", or "you") enter into a binding agreement with the Seller, subject to
these terms and conditions.
When an order is placed, it is considered binding. If you wish to cancel an order before it has been shipped, please
contact us as soon as possible, providing your
order number
and reason for cancellation.
A fee of 10% of the total order amount will be deducted from your refund to cover the cost of processing the payment and refund.
Once an order has been shipped, it cannot be canceled. Please refer to our Product Returns policy for
instructions on product returns.
If you need to return a product, please contact us via email within 10 days of receiving it, providing your order number and reason for return. Customers are responsible for return shipping, except for errors caused by us (e.g., wrong item, defective product). Refunds are processed upon the receipt of the returned product at our warehouse, with a 35% processing and handling fee deducted.
It is your responsibility to ensure the accuracy of your shipping address during the checkout process to prevent undeliverable
packages.
In the event of an undeliverable package, please contact
us via email.
You will be asked to provide a corrected shipping address for reshipping arrangements.
If the undeliverability stems from an error in your initially supplied address, you are responsible for covering the reshipping costs,
which include shipping fees and any additional expenses due to the return.
Conversely, if the issue is not attributed to an address error on your part, we will cover the reshipping costs.
If you choose not to provide a corrected address or cover reshipping costs, a refund may be issued in accordance with our
Product Returns policy.
If the shipping address you provided is deemed invalid or incomplete, or your package was returned due to a deliverability issue, we will make reasonable efforts to contact you for address verification or correction via email (provided at the time of order). If you do not respond within 30 days and provide a valid shipping address, we will cancel the order and refund your purchase according to our order cancellation policy.
The Product is described as an accessory attachment for mobile device cameras. It is not intended for children due to the presence of small parts that could pose a choking hazard. By purchasing the Product, you acknowledge that it is not suitable for children and agree to use it responsibly.
Customers are prohibited from using the Product in any manner inconsistent with its intended purpose as described. Failure to use the Product responsibly may lead to risks and voiding of warranties.
Any modification, alteration, or tampering with the Product may result in loss of functionality and safety risks. Such actions may also void any warranties or liability on the part of the Seller.
If you receive a damaged or defective Product, please contact us immediately via email. We will work to resolve the issue promptly, including providing a replacement if necessary.
The Seller warrants that the Product will be free from defects in material and workmanship under normal use for a period of 2 years from date of purchase. This warranty does not apply to normal wear and tear or damage caused by accident, misuse, or unauthorized modification of Products.
In no event shall the Seller be liable for any indirect, incidental, special, consequential or punitive damages arising out of or relating to purchase or use of Products. The Seller's total liability shall not exceed the purchase price paid for the Products.
Customers purchasing the Product must be of legal age (e.g. 18 years or older) in their respective jurisdictions.
The Product is not intended for children. The Product contains small parts that could pose a choking hazard, especially for young
children under
age 3.
Customers are responsible for adhering to all warning labels and instructions provided with the Product. Proper use and handling are essential for safety.
All trademarks, copyrights, and proprietary information related to the Product remain the property of the Seller. Unauthorized use is prohibited.
Any personal information collected during the purchasing process is handled in accordance with our Privacy Policy.
We engage third-party service providers to assist with payment processing, shipping, and other related functions. Our payment service provider is Stripe. By accepting these terms, we imply that you accept Stripe's Consumer Terms of Service as well.
These Terms are governed by the laws of Switzerland. Any dispute arising out of or relating to these Terms or Products will be subject to binding arbitration in Switzerland.
Any dispute shall be referred to and finally resolved by arbitration in Switzerland under the Swiss Rules of International Arbitration. The seat of arbitration shall be Zurich. The number of arbitrators shall be one.
If any provision of these terms and conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
The Seller reserves the right to modify these Terms at any time without prior notice. Customers should review Terms prior to purchasing Products.
These terms and conditions constitute the entire agreement between the parties and supersede any prior agreements or understandings.
This document was last updated on January 2, 2024
